COURSE START
INTRODUCTION - GENERAL
BRIEF HISTORY OF CRM MISHAPS
CRM VERSIONS
GOAL OF CRM
HUMAN FACTOR- PERFORMANCE AND LIMITATIONS
SHELL MODEL
Liveware - Software Interactions
Liveware - Hardware Interactions
Liveware - Environment Interactions
Liveware - Liveware Interactions
VIGILANCE / MONITORING / INTERVENTION
FATIGUE
Fatigue Management
THREAT AND ERROR MANAGEMENT (TEM)
SWISS CHEESE MODEL
TYPES OF THREATS
Expected Threats Were Identified
Unexpected Threat
Unknown Threat
AUTOMATION
INFORMATION PROCESSING
SITUATION AWARENESS /KNOWLEDGE AND APPLICATION
Where Are We?
Shared Situational Awareness
Maintaining Situation Awareness
STRESS AND STRESS MANAGEMENT
EFFECTIVE COMMUNICATION AND COORDINATION
TEAMWORK AND SYNERGY
DECISION MAKING
LEADERSHIP AND FOLLOWERSHIP
DELEGATION
WORKLOAD AND TIME MANAGEMENT
CONFLICT MANAGEMENT
ATTITUDE AND BEHAVIOR
ASSERTIVENESS / INTERVENTION
RESILIENCE DEVELOPMENT
SURPRISE AND STARTLE EFFECT
PERSONALITY AWARENESS
SELF ASSESMENT AND SELF CRITICISM
CULTURAL DIVERSITY
COMPANY CULTURE AND SOP
SUMMARY
COURSE END
