COURSE START
INTRODUCTION / GENERAL
BRIEF HISTORY OF CRM MISHAPS
CRM VERSIONS
GOAL OF CRM
HUMAN FACTOR- PERFORMANCE AND LIMITATIONS
SHELL MODEL
Liveware-Liveware Interactions
Liveware-Hardware Interactions
Liveware-Software Interactions
Liveware-Environment Interactions
VIGILANCE
FATIGUE
THREAT AND ERROR MANAGEMENT (TEM)
SWISS CHEESE MODEL
Situation Awareness /Knowledge And Application
Stress and Stress Management
PASSENGER STRESS
Managing Passenger Conflict (ICAO Human Factors In Cabin Safety Digest No.15)
EFFECTIVE COMMUNICATION AND COORDINATION
TEAMWORK AND SYNERGY
DECISION MAKING
LEADERSHIP AND FOLLOWERSHIP
WORKLOAD AND TIME MANAGEMENT (CAP 737)
CONFLICT MANAGEMENT
ASSERTIVENESS
RESILIENCE DEVELOPMENT
PERSONALITY AWARENESS (CAP 737)
SELF ASSESMENT AND SELF CRITICISM
CULTURAL DIVERSITY (ICAO HUMAN FACTORS IN CABIN SAFETY DIGEST NO.15)
COMPANY CULTURE AND SOP
CRM VIDEO EXERCISE
SUMMARY
COURSE END
